Wild Casino Privacy Policy
How Wild Casino collects, uses, stores, and shares the personal information connected to your Canadian account.
Introduction
Wild Casino is an online gaming platform launched in 2017 and operated by BetOnline group. Canadian players access Wild Casino through the English-language website wildcasino.ag, where more than 1,900 games are available. The privacy policy explains how personal information is collected, used, stored, and shared. It also sets out the choices you have over that information.
By opening an account or continuing to use Wild Casino, you agree to the processing needed to provide the service. This covers identity checks, payments, account security, responsible gaming controls, and legal compliance. Wild Casino can handle registration details, device information, transaction records, support messages, and verification documents.
General Information
BetOnline group operates Wild Casino and controls the player information collected through wildcasino.ag. The controller decides why personal data is needed and how it is processed. Wild Casino handles data linked to Canadian accounts under applicable privacy rules, contractual duties, and obligations connected with its Panama Gaming Commission licence.
Personal data is processed under these legal bases:
| Legal basis | Reason for processing |
|---|---|
| Registration contract | To create your account, provide gaming services, process payments, and manage account activity |
| Licensing obligations | To complete KYC checks, apply AML controls, and meet Panama Gaming Commission requirements |
| Legal obligations | To respond to valid requests from courts, regulators, or law enforcement bodies |
| Legitimate operational interests | To protect accounts, prevent fraud, improve platform performance, and provide customer support |
| Player consent | To use optional cookies or carry out other optional processing that requires approval |
The registration contract supports routine account processing. Wild Casino must also confirm your identity before approving withdrawals. Required documents can include a government-issued photo ID, front and back copies of every card used, a utility bill or bank statement, and additional documents connected with your account or payment method.
Wild Casino uses these records for account, payment, security, and compliance purposes. Extra documentation can be requested when the existing material does not fully confirm your identity or payment ownership.
Collection and Processing of Personal Data
Personal information reaches Wild Casino through three main sources. Some details come directly from you. Technical data is recorded as you use the website. Wild Casino can also receive account or transaction information from companies involved in payments, identity checks, and fraud prevention.
| Data source | Information collected |
|---|---|
| Information you provide | Your name, date of birth, contact details, login credentials, payment information, support messages, and KYC documents |
| Information collected automatically | Your IP address, browser, device type, operating system, login activity, session records, and cookie identifiers |
| Information received from third parties | Transaction details, payment status, identity-check results, payment ownership information, and fraud-screening results |
Wild Casino uses registration information to create your account and confirm that you meet the minimum age requirement of 18. Those details can be compared with documents submitted during KYC.
Automatic technical records support OTP authentication, two-factor authentication, login verification, detection of unusual account access, and protection against unauthorized sessions.
Third-party information can come from card processors, crypto services, banks, Person-to-Person providers, courier check services, and money order partners. Wild Casino can match these details with account records while reviewing a deposit, withdrawal, verification request, or suspected security issue.
Purposes of Data Processing
Wild Casino processes player information for account, legal, security, and operational purposes. Accurate details are needed to confirm eligibility and provide access to gaming and payment services. For Canadian accounts, identity and transaction records support deposits and withdrawals made through cards, Person-to-Person services, money orders, wire transfers, courier checks, or supported cryptocurrencies.
Player data is used for creating and managing your player account, confirming that you meet the 18+ age requirement, completing KYC and AML checks, processing deposits and withdrawals, answering support requests, investigating payment or login problems, improving website and mobile-browser performance, detecting fraud, account abuse, and unauthorized activity, and applying responsible gaming controls.
Wild Casino supports these payment routes: credit, debit, and prepaid cards; Person-to-Person services; money orders; wire transfers; checks delivered by courier; and supported cryptocurrencies. Crypto deposits at Wild Casino start at $10 and can take up to 15 minutes. Card deposits start at $25 and are processed instantly. The minimum is $100 for Person-to-Person deposits and $300 for money orders.
Account information is also used when responsible gaming measures are applied. Wild Casino offers time-outs, regular account closure, and permanent self-exclusion. Accurate records connect each restriction with the correct account and block access after permanent exclusion.
Disclosure of Data
Not every Wild Casino service operates within one company or technical system. Some account functions depend on group companies, payment partners, security vendors, and verification services. Access is provided only when it supports a defined operational or legal purpose.
| Recipient | Information or access provided | Reason for disclosure |
|---|---|---|
| BetOnline group companies | Relevant account, payment, security, and support records | To manage shared operational functions and account services |
| Payment providers | Transaction details and payment ownership information | To process deposits, withdrawals, reversals, or payment checks |
| Identity and fraud services | Personal details, documents, and verification results | To complete KYC, AML, and security reviews |
| Hosting and technical providers | Limited system, device, and account data | To operate wildcasino.ag and maintain technical performance |
| Customer support systems | Account details and support communications | To answer questions and resolve account issues |
| Panama Gaming Commission | Relevant account or compliance records | To meet licensing duties and respond to regulatory requests |
| Courts and law enforcement bodies | Information covered by a valid legal request | To comply with legal orders or support an investigation |
The payment provider receiving data from a Canadian account depends on the chosen withdrawal method. Wild Casino supports crypto, wire transfers, courier checks, Person-to-Person services, and money orders. Each provider receives only what is needed to process or verify the request.
Records can also be disclosed during a fraud investigation, an account protection review, a legal claim, or a licensing procedure. Wild Casino restricts internal access to staff members and teams with a valid reason to handle the information.
Data Security
Wild Casino combines technical and organizational controls to reduce unauthorized access, account takeover, data loss, and improper disclosure. SSL encryption protects information sent between your browser and wildcasino.ag. The protection covers registration, login, document submission, payment pages, and changes to account information.
Wild Casino uses SSL encryption for transmitted information, OTP authentication for additional account checks, two-factor authentication for stronger login protection, login verification for unusual access attempts, network controls that detect and block suspicious traffic, access restrictions for staff and service providers, continuous monitoring of account and system activity, and dedicated security-team reviews.
Sensitive information is limited to people who need it for a specific task. Payment teams handle transaction records. Verification teams review identity documents. Wild Casino support staff receive only the account details needed to answer your request.
The security team monitors unusual behaviour and possible fraud. Reviews can cover access events, device signals, and transaction patterns. Use a strong, unique password for Wild Casino. Keep OTP and two-factor authentication codes private. Legitimate support staff should not need your password.
Retention Periods
Wild Casino does not retain every category of personal information for the same period. The time depends on why the data was collected, the status of your account, and any legal or licensing duty. Some details can be changed or removed at your request. Others expire automatically or remain available after account closure.
| Data category | Retention approach |
|---|---|
| Account information that can be updated | You may ask Wild Casino to correct inaccurate details or remove information that is no longer needed |
| Temporary technical information | Session cookies and similar temporary records may disappear automatically after the browser session or their set expiry period |
| Legally required records | Wild Casino retains information for the period needed to meet KYC, AML, licensing, fraud-prevention, dispute, and legal obligations |
Some information remains active while your Wild Casino account is open. Account closure does not remove every associated record. Past information can still be needed for transaction reviews, disputes, self-exclusion, or a legal request.
Continued retention can apply to identity verification documents, payment history, deposit and withdrawal records, account security logs, fraud-review records, responsible gaming restrictions, and permanent self-exclusion information.
After the relevant obligation ends, Wild Casino can delete the retained data or remove identifying details. Optional cookies can also be deleted through your browser. Removing them can affect login sessions and saved preferences.
Your Rights
You have rights over personal information connected with your Wild Casino account. The response to a request depends on the type of data and the reason it is being processed. A deletion request cannot override a valid KYC, AML, licensing, security, or legal retention duty.
| Right | What it allows you to do |
|---|---|
| Access | Ask for information about the personal data connected with your account |
| Correction | Request changes to inaccurate or incomplete account details |
| Deletion | Ask Wild Casino to remove information that is no longer needed and does not have to be retained |
| Restriction | Ask Wild Casino to limit certain processing while a dispute or accuracy issue is reviewed |
| Complaint | Raise a privacy concern with the relevant data protection authority |
Wild Casino can continue processing or retaining information for KYC compliance, AML controls, fraud prevention, licensing duties, account security, payment disputes, and legal claims or orders.
To submit a data request: open the support options available through wildcasino.ag, state which data right you want to use, identify the Wild Casino account concerned, describe the information or processing involved, and complete an identity check when requested.
Proof of identity can be requested before Wild Casino releases, changes, restricts, or deletes information. The check prevents another person from making a request against your account.
Canadian players can take an unresolved privacy complaint to the relevant data protection authority. Contact Wild Casino support first so the team can review the issue. Keep copies of your request and any replies linked to the complaint.
Cookies and Tracking
Wild Casino uses cookies and similar technologies to operate the website, protect accounts, remember preferences, and study technical performance. Essential cookies support key account functions. Optional categories can depend on your consent or browser choices.
| Cookie type | Main purpose | Can you disable it? |
|---|---|---|
| Essential cookies | Maintain login sessions and support core account, security, and payment functions | Not through the cookie preference tool because the service depends on them |
| Preference cookies | Remember settings such as language and display choices | Yes |
| Analytics cookies | Help Wild Casino understand website use and identify technical problems | Yes |
| Marketing cookies | Measure promotional activity and support relevant promotional content | Yes |
Wild Casino operates its website in English. Preference cookies can retain interface choices for Canadian players using the English-language version. Analytics cookies show technical issues affecting browsers, smartphones, or tablets.
Optional cookies can be managed through the cookie notice or your browser settings. Wild Casino can request consent before placing non-essential cookies. Blocking every cookie can affect account access, login verification, games, and payment pages. Review each category before changing your settings.
Changes to the Privacy Policy
Wild Casino can revise its privacy policy when legal, technical, licensing, or operational practices change. The current version appears on wildcasino.ag. A new publication or revision date can show when the terms were amended.
The policy can be updated because of changes to privacy laws, new licensing duties, changes to payment methods, new security practices, and updates to website or account features.
Wild Casino can notify you through a notice displayed on wildcasino.ag, a message shown after you log in, an account notification, or another direct communication method linked to your account.
Updates can also follow the introduction of new supported cryptocurrencies, new identity-verification tools, new account-security controls, and new responsible gaming measures.
Privacy expectations in Canada and the use of cards, Person-to-Person services, wire transfers, courier checks, money orders, and crypto can change over time. Wild Casino can adjust its processing practices while continuing to meet its Panama licensing obligations.
Continued use of Wild Casino after an update means you accept the revised privacy terms. When you do not agree with the changes, stop using the platform, contact Wild Casino support, ask about account closure, submit any relevant data request, and confirm which records still have to be retained.